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Lenow says the culprit is Sonic’s aging point-of-sale and register system. “The same system is used across the country,” said Lenow. That means Sonic does not have the technology in Oklahoma City or in Memphis, or in Los Angeles or Seattle, or in any of the 3,500 locations that span 44 states.
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Sonic Vice President of Public Relations Patrick Lenow says the Oklahoma City-based company does not have the technology for you to tip your car hop with a card. It turns out the reason you can’t tip a Sonic employee with your card is the same reason you can still pay for your food with that card-technology. So why has America’s favorite drive-in fast food chain made card-carrying customers feel like “that guy” for years? And is “that guy” syndrome limited to your local region? “When I have a card, I can’t tip, and I just look at them like I’m sorry.” Katie says she knows the feeling of being “that guy.” “Sometimes I come up here when I’m not working,” a current Sonic employee-let’s call her Katie- told us. Heck, even coworkers sympathize with their coworkers.
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That’s an awful lot of Americans who know exactly what working in fast food is like. According to the United States Department of Labor, over 5 million Americans worked in the fast food industry this year. Most of us can sympathize with the Sonic car hops. Most of us have at some time working in the food industry. You know if you can drop $8.00 on a burger combo, you can also drop a few dollars to help that happily trotting car hop get by. And let’s be honest, being that guy feels terrible. We have all been that guy, because sometimes the urge for a delicious cheeseburger or milkshake outweighs the urge to go to the bank for some straight cash, homie. The guy who leaves a look of somber disappointment in the eyes of a young fast food employee an employee who would love nothing more than a few extra dollars for happily trotting your fruity drink and tater tot meal over the heat-soaked hood of your automobile. You know that guy-the one who doesn’t tip his Sonic car hop. It’s a question that has bothered fast food fans for years: why can’t you tip your Sonic car hop with a credit card?Įveryone loves a slush, but nobody wants to be that guy.